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Food and Beverage Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

Job Summary:

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Shangri-La Group. As a key member of our operations team, you will be responsible for ensuring the highest level of service standards in our bar and lounge.

Key Responsibilities:

  • Guest Interaction: Engage with bar and lounge guests, ensuring a high-quality service experience.
  • Team Management: Motivate team members and maintain a high level of team spirit, promoting a positive and collaborative work environment.
  • Conflict Resolution: Handle guest complaints effectively and professionally, resolving issues in a timely and satisfactory manner.
  • Service Excellence: Consistently look for opportunities to increase satisfaction levels from colleagues, guests, and owners.
  • Operations Support: Collaborate with the Service Manager to support daily operations, including forecasting, scheduling, and profitability evaluation.
  • Visual Merchandising: Take responsibility for the overall look and feel of the restaurant, including decor and atmosphere, in partnership with the Service Manager.

Requirements:

  • Passion for Food and Beverage: A genuine passion for the food and beverage industry, with a desire to deliver exceptional experiences.
  • Outdoor Bar and Lounge Experience: Ability to work in an outdoor bar and lounge environment, with a focus on providing excellent service in a fast-paced setting.
  • Guest Interaction: Enjoy interacting with guests, building relationships, and ensuring a positive experience.
  • Teamwork: Believe in the importance of teamwork, collaboration, and open communication.
  • Language Skills: Fluency in English (and the local language) is essential for effective communication with guests and colleagues.
  • Experience: Preferably, experience working in a luxury outdoor bar and lounge in a 5-star hotel background.