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Virtual Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

We are seeking a highly motivated and detail-oriented Virtual Customer Service Executive to join our team at First Abu Dhabi Bank. As a member of our customer service team, you will play a key role in delivering exceptional customer experiences and ensuring the highest level of service and support.

The successful candidate will be responsible for providing product and service information, resolving issues, and maintaining quality standards. They will also be expected to possess strong communication skills, both written and verbal, and to be able to work effectively as part of a team.

Key Accountabilities:

  • Provide excellent customer service by attending to incoming calls within quality guidelines.
  • Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:

  • High School diploma.
  • 0-2 years relevant experience in the banking sector.

Essential Skills:

  • Customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills.
  • Excellent communication skills in English and Arabic.