Virtual Relationship Manager

4 days ago


Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time
Virtual Relationship Manager (Outsource)

United Arab Emirates

Job Description

Client Relationship Management and Customer Service:

- Maintain regular communication with clients to enhance portfolio growth and satisfaction.
- Address and resolve customer complaints effectively.
- Use various methods (phone, email, meetings, visits) to maintain strong client communication.
- Focus on serving all clients, especially the premium segment.
- Develop tailored sales plans based on clients' financial needs and goals.
- Educate clients on available products and services, highlighting benefits.
- Conduct financial reviews to identify additional needs and cross-selling opportunities.
- Follow up on leads promptly to convert them into sales.

Portfolio Growth and Financial Targets:

- Manage the portfolio to achieve growth in liabilities, FX, fees, trade transactions, investments, and general financial targets.
- Ensure portfolio growth compared to the previous year.
- Identify cross-selling opportunities to increase revenue.
- Increase the number of products per customer.
- Implement strategies to maximize portfolio growth while mitigating risk.
- Track and analyze sales performance metrics for improvement.
- Use data analytics to identify high-potential clients and target them with personalized offers.
- Organize and participate in sales events to generate leads.
- Maintain a strong sales pipeline for new business opportunities.

Team Collaboration and Support:

- Support the team across all areas.
- Follow line manager instructions and complete assigned tasks.
- Work in multiple locations as needed.
- Use MIS/CRM software to manage client relationships and sales activities.
- Monitor and analyze cross-selling performance for improvement.
- Use customer feedback to refine cross-selling approaches and enhance satisfaction.
- Maintain awareness of risk parameters (AML, compliance, P&P, CB regulations).
- Provide necessary inquiries and documents to the compliance department.
- Identify and assess potential risks or suspicious activities.
- Monitor customer transactions for risk or non-compliance patterns.

Implement risk mitigation strategies to protect the portfolio.

Specialist Skills / Technical Knowledge Required for this role:

Minimum Requirements for Virtual Relationship Manager:

- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 5 years of experience in banking or financial services.
- Knowledge of anti-money laundering measures, compliance policies, and central bank regulations.
- Excellent communication and interpersonal skills for effective client relationship management.
- Ability to coordinate and ensure documentation compliance with organizational policies.
- Proficient in handling customer complaints and providing excellent customer service.
- Familiarity with risk monitoring, due diligence, and updating customer records in compliance with regulations.
- Team player with the ability to collaborate effectively with internal teams and business partners.
- Flexibility to work in multiple locations based on business needs.
- Familiarity with ADIB policies and procedures is an advantage.

Adherence to line manager instructions and the ability to handle various tasks assigned by the manager or management.

Previous experience required (if any)

- Minimum of 5 years of experience in banking or financial services.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

    Virtual Relationship Officer - Emiratized RoleFull-timeDivision: Corporate and Commercial Banking GroupFAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    Virtual Relationship Officer - Emiratized Role (Part Time)Part-timeDivision: Corporate and Commercial Banking GroupFAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet...

  • Licensing Manager

    4 days ago


    Dubai, Dubai, United Arab Emirates Bitoasis Full time

    About the PositionThe BitOasis Compliance team is responsible for ensuring operational compliance with applicable laws, regulations, and industry standards. As a Licensing Manager - Virtual Assets, you will play a critical role in overseeing supervisory requirements and coordinating regulatory reporting.Key Responsibilities:Oversee Supervisory Requirements:...


  • Dubai, Dubai, United Arab Emirates Jumbo Group Full time

    Senior System Administrator Job DescriptionWe are seeking a seasoned Virtualization and Backup Solutions Architect to join our team at Jumbo Group. As a Virtualization and Backup Solutions Architect, you will be responsible for designing, implementing, and managing virtualization and backup solutions to meet customer requirements.Responsibilities:Design and...


  • Dubai, Dubai, United Arab Emirates Discovered MENA Full time

    Key Challenges in Virtual Asset Risk ManagementNavigating the complexities of virtual asset regulations and managing risk is a constant challenge. As our Finance Manager, you will play a crucial role in addressing these challenges and ensuring seamless financial operations.Your key responsibilities will include:Developing and Implementing Risk Management...

  • Virtual Assistant

    3 days ago


    Dubai, Dubai, United Arab Emirates Hisham Elsaied Full time

    We're seeking a fluent administrative professional with experience in the GCC region to assist with calendar management, email coordination, office support, and other administrative duties.This is a remote, part-time role with flexible working hours.Key Responsibilities Calendar & Meeting ManagementSchedule and manage appointments, client meetings, and...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    JPC 4462Job Title: Team Leader - Virtual Sales & ServicesLocation: Dubai, SharjahEducation: Bachelor'sLanguages: Arabic and EnglishExperience: 7-8 yearsJob Purpose: Responsible for the Team performance, Revenue & Service. Enhance customer loyalty. Quality of work within the Unit.Minimum Requirements for Virtual Relationship Manager:Bachelor's degree in...


  • Dubai, Dubai, United Arab Emirates Virtual IT Full time

    Job DescriptionCompany ProfileVirtual IT is an Information Technology Solutions and Services organization. Our objective is to deliver state of the art application solutions that connect buildings, people and processes, by eliminating data silos and aligning solutions into one shared information platform, empowering all building stakeholders with actionable...

  • Virtual Team Lead

    7 days ago


    Dubai, Dubai, United Arab Emirates Sundus Full time

    We are looking for a highly experienced Virtual Team Lead to join our team at Sundus. As a key member of our organization, you will be responsible for driving revenue growth, enhancing customer loyalty, and ensuring exceptional quality of work within the unit.We require a Bachelor's degree in Finance, Business Administration, or a related field.Essential...


  • Dubai, Dubai, United Arab Emirates Voli Agency Full time

    Job Description We are seeking a highly organized and detail-oriented individual to join our team as a Virtual Administrative Assistant. The Virtual Administrative Assistant will be responsible for providing administrative support to our team members remotely. Responsibilities: Enter and update data from various sources into our databases and CRM systems...


  • Dubai, Dubai, United Arab Emirates Bitoasis Full time

    About BitoasisWe are a leading cryptocurrency exchange, dedicated to providing our clients with exceptional service and support. Our team is comprised of experienced professionals who share a passion for innovation and customer satisfaction.Job DescriptionWe are seeking a skilled and motivated individual to join our team as an Account Manager specializing in...


  • Dubai, Dubai, United Arab Emirates Bitoasis Full time

    About the RoleWe are seeking a results-driven and experienced professional to join our team as an Account Manager specializing in the sales and development of virtual asset products. As a key member of our organization, you will play a vital role in driving revenue growth, building strong relationships with clients, and contributing to the success of our...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    Company Description FAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    Company DescriptionFAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    Company DescriptionFAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    Company Description FAB, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    Virtual Relationship OfficerFIRST GULF BANK PJSC, the UAE's largest bank and one of the world's largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience.Job Context:Manage a portfolio of 400-500 customers primarily comprising non-borrowing customers.Achieve monthly and...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    JobContext:FinancialsManageportfolio of 700800 customers comprising of customersprimarily non borrowing customersAchievemonthly& annual KPI objectives (Portfolio Revenue Xsell andActivations)Cross sell bank products (Newaccounts Assets Trade FX and Bancassurance) to increase productpenetration across customer portfolioRefer andupgrade customers to other...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Job Summary:">As a Virtual Customer Service Executive at First Abu Dhabi Bank, you will be responsible for delivering exceptional customer service and ensuring the financial and reputational integrity of the organization.">Main Responsibilities:">Attend to incoming calls and provide product and service information to customers.Resolve customer complaints in...

  • Virtual Game Host

    2 days ago


    Dubai, Dubai, United Arab Emirates JTDR - HRM Group Full time

    JTDR HR CONSULTANCIES L.L.C is a dynamic and innovative manpower outsource solution company located in the vibrant heart of Downtown Dubai, UAE. Established in 2022, we operate under the esteemed umbrella of HR Motives, a renowned organization based in Poland with a vast global presence spanning over 20 countries.The RoleWe are seeking a charismatic Virtual...