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Call Center Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates ARMADA HOSPITAL Full time
About This Role:

We are currently seeking a highly motivated and experienced Call Center Team Lead to oversee our contact centre operations. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that all calls are handled efficiently and effectively.

The ideal candidate will possess excellent leadership skills, the ability to motivate and guide their team, and a strong focus on delivering exceptional customer experiences. They will also be responsible for training new team members, monitoring performance metrics, and identifying areas for improvement.

A Bachelor's Degree in a related field, preferably with a Medical or Healthcare background, is required for this position. Previous experience in a similar work environment, preferably in the UAE for 2-3 years, is also essential.