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Luxury Retail Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

About Chalhoub Group

Chalhoub Group is a leading luxury retailer in the Middle East and North Africa region, with a strong presence in the region's experiential retail landscape. With over 750 stores across 14 countries, the Group is committed to delivering exceptional customer experiences and driving innovation in the retail industry.

About the Role

We are seeking a highly skilled and experienced Fashion Consultant to join our team at Chalhoub Group. As a Fashion Consultant, you will be responsible for driving sales growth and delivering exceptional customer experiences across our luxury retail stores.

Key Responsibilities

  • Customer Insights: Collect and analyze customer behavior data to inform business decisions and drive sales growth.
  • Client Relationships: Develop and maintain strong relationships with clients across multiple channels, including in-store, online, and through mobile apps.
  • Product Feedback: Provide pre-buying feedback on products to ensure alignment with customer needs and preferences.
  • Culture and People Experience: Drive employee engagement and experience initiatives to enhance the overall customer experience.
  • Visual Merchandising: Ensure adherence to visual merchandising guidelines and standard operating procedures to maintain a consistent brand image.
  • Customer Data: Capture and manage customer data in accordance with marketing team requirements.
  • Loyalty Program: Promote the loyalty program and stay up-to-date with app offerings to drive customer loyalty.
  • In-Store Events: Support in-store marketing events and activations to drive sales and enhance the customer experience.
  • Brand Awareness: Stay informed about brand social media activities and campaigns to ensure alignment with company initiatives.
  • Sell-Throughs: Drive sell-throughs within the store to meet sales targets.
  • CX Initiatives: Support customer experience initiatives to enhance the overall customer experience.

Requirements

  • English Communication Skills: Strong English communication skills are essential for this role.
  • Emiratisation Opportunity: This opportunity is open to Emiratisation candidates.