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Administrative Support Officer

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates IDP International Education Specialists Full time
About IDP

IDP International Education Specialists is a renowned global leader in international education services, catering to students, test takers, and partners through trusted relationships, digital technology, and customer research.

With operations in over 50 countries worldwide, we boast a diverse team of over 7,000 people from various backgrounds.

Proudly customer-centric, our staff are empowered by global technology to deliver unmatched services that turn local aspirations into global successes.

Key Responsibilities
  • Offer top-notch customer service, ensuring visitors receive a warm welcome and accurate direction.
  • Record walk-in and call-in student registrations on IDP's CRM system, assigning contacts to counselors.
  • Field incoming calls from the main office content number and redirect them to relevant IDP staff members.
  • Dispatch messages received via the generic office email account to the right personnel or offices.
Operational Support Tasks
  • Provide efficient support to counselors in submitting university applications.
  • Address student inquiries via phone or WhatsApp, offering timely and effective resolutions.
  • Contribute to planning and preparing meetings, conferences, and conference calls.
  • Create and maintain marketing materials and templates for events.
Administrative Duties
  • Ensure procedures manuals, forms, and templates remain up-to-date and easily accessible.
  • Arrange prompt collection of outgoing courier and mail items.
  • Carry out other administrative tasks as assigned by the IELTS Test Center Administrator or Office Manager.