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Head Bartender

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ROTANA hotel Full time

Job Summary:

We are seeking a highly skilled and experienced Head Bartender to join our team at ROTANA hotel. As a key member of our bar team, you will be responsible for delivering exceptional beverage service to our guests, while maintaining the highest standards of quality and efficiency.

Key Responsibilities:

  • Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring, and up-selling to ensure our team members are equipped with the skills and knowledge to deliver outstanding service.
  • Achieve total guest satisfaction and organizational profitability through effective utilization of all resources, including inventory management and staff supervision.
  • Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours, to ensure a seamless guest experience.
  • Delight our guests by offering trend-setting and innovative products and services, contributing to sales activities, and assisting in maximizing revenue.
  • Prepare store requisitions and bar requisitions to ensure accurate inventory levels and minimize waste.
  • Handle guest complaints directly or refer them to the Bar Manager, ensuring prompt and effective resolution.
  • Extend prompt services to all guests and treat guests and colleagues in a courteous manner, upholding the highest standards of hospitality.

Requirements:

  • Proven experience as a Head Bartender or Bar Team Lead in a high-volume hotel or restaurant environment.
  • Excellent knowledge of beverage service, including cocktail mixing, wine service, and beer pouring.
  • Strong leadership and communication skills, with the ability to train and motivate team members.
  • Ability to work effectively in a fast-paced environment, with a focus on delivering exceptional guest service.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.