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Client Relations Associate

3 months ago


Dubai, Dubai, United Arab Emirates Intoude Foundation Full time

Key Responsibilities:

  • Act as the primary liaison for clients, delivering prompt and professional support through various communication channels.
  • Handle client inquiries, issues, and feedback with understanding and efficiency, ensuring a satisfactory resolution for every engagement.
  • Diagnose technical challenges and assist clients in navigating product features and functionalities.
  • Manage orders, returns, and refunds accurately in alignment with organizational policies and protocols.
  • Keep detailed and precise records of client interactions and transactions within our customer relationship management system.
  • Work collaboratively with interdisciplinary teams to escalate intricate issues and guarantee swift resolutions.
  • Consistently seek opportunities for process enhancement and contribute to the establishment of best practices in client support.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Demonstrated experience in client service or a related domain, with a solid history of providing outstanding client experiences.
  • Exceptional communication abilities, both spoken and written, with the capacity to convey complex ideas clearly and succinctly.
  • Strong analytical skills and the capability to respond quickly to challenges.
  • Compassionate and patient attitude, with a sincere commitment to assisting others.
  • Familiarity with customer support software and CRM platforms.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Positive mindset and readiness to exceed expectations to fulfill client needs.

What We Provide:

  • Attractive salary and comprehensive benefits package, including health coverage and retirement savings options.
  • Flexible working hours and the possibility to work remotely.
  • Continuous training and professional growth opportunities to refine your skills and advance your career.
  • A supportive team atmosphere where your contributions are appreciated and acknowledged.