IT Support Engineer Position in Dubai
2 days ago
We are seeking a highly skilled and experienced IT Support Engineer to join our team in Dubai.
About the RoleIn this role, you will play a vital part in ensuring the smooth operation of our IT infrastructure. Your responsibilities will include providing technical support to internal staff, troubleshooting IT issues, and implementing solutions to maintain system efficiency.
Key Responsibilities:- Deliver first-line technical support to internal users through various channels.
- Analyze and resolve a wide range of IT problems related to hardware, software, networks, and peripherals.
- Implement and maintain endpoint security solutions to safeguard against malware and cyber threats.
- Configure and manage firewalls to ensure network security and access control.
- Support the deployment and configuration of Office 365 applications (e.g., Teams, OneDrive, SharePoint).
- Maintain accurate records of technical issues, solutions, and procedures.
- A minimum of 4-6 years of experience in a technical support role.
- Strong understanding of Microsoft Windows operating systems (Windows 10, 11).
- In-depth knowledge of Office 365 administration and support.
- Experience with endpoint security solutions (e.g., Endpoint Detection and Response - EDR).
- Familiarity with firewall configuration and network security principles.
- A competitive salary package, estimated at AED 5,000 - AED 7,000 per month.
- The opportunity to work with a dynamic and growing team.
- A supportive and collaborative work environment.
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