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Waitress - Customer Service Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Accor Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Waitress to join our team at Accor Hotels. As a Waitress, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities

  1. Provide Exceptional Customer Service
  • Ensure that all guests receive a warm and welcoming experience.
  • Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.
Maintain a Clean and Organized Environment
  • Ensure that all tables, chairs, and floors are clean and free of debris.
  • Restock supplies and maintain a well-stocked service station.
Prepare and Serve Food and Beverages
  • Prepare and serve food and beverages to guests in a timely and efficient manner.
  • Ensure that all food and beverages are presented in a visually appealing manner.
Work Effectively in a Team Environment
  • Collaborate with other team members to ensure seamless service delivery.
  • Communicate effectively with colleagues to ensure that all guests receive exceptional service.
Meet Company Standards
  • Ensure that all company practices and procedures are met when delivering food and beverages to guests.
  • Maintain a high level of attention to detail and ensure that all tasks are completed to a high standard.

Requirements

  1. High School Diploma or Equivalent
  2. Previous Experience in a Public Contact Position
  • One to two years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
Strong Communication Skills
  • Strong verbal and written communication skills in English.
Ability to Work in a Fast-Paced Environment
  • Ability to multitask and work in a fast-paced environment.
Positive Attitude and Teamwork
  • Ability to work independently and to partner with others to promote an environment of teamwork.