Dining Service Professional
4 weeks ago
At EATHOS, we are seeking a skilled Dining Service Professional to join our team as a Waitress. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable dining experience for our guests.
Key Responsibilities- Customer Service: Welcoming and assisting customers, taking orders, and delivering food in a timely and efficient manner.
- Cash Handling: Processing payments and reconciling cash accurately.
- Order Coordination: Communicating with the kitchen to ensure timely food delivery and maintaining a high level of customer satisfaction.
- Menu Knowledge: Understanding the menu and making recommendations to enhance the customer experience.
- Upselling: Promoting additional menu items to increase sales and drive revenue growth.
- Table Maintenance: Keeping tables clean and organized, ensuring a clean and welcoming environment for our guests.
- Delivery Handling: Packaging and dispatching delivery orders efficiently and accurately.
- Guest Satisfaction: Ensuring customer satisfaction and addressing concerns in a professional and courteous manner.
- Teamwork: Collaborating with other staff members to achieve a high level of customer satisfaction and a smooth dining experience.
- Adaptability: Handling changes and challenges professionally, maintaining a positive attitude and a high level of customer service.
- Operational Procedures: Following morning setup and closing procedures to ensure a smooth and efficient operation.
- Safety Compliance: Adhering to health and safety regulations, maintaining a clean and safe environment for our guests and staff.
To be successful as a Waitress, you should possess:
- Strong Interpersonal Skills: To interact with customers effectively and provide exceptional customer service.
- Cash Handling Experience: To handle payments accurately and efficiently.
- Menu Familiarity: Knowledge of Thai cuisine is a plus, but not required.
- Adaptability: To work in a fast-paced environment and adapt to changing situations.
- Teamwork: To collaborate with colleagues and achieve a high level of customer satisfaction.
- Time Management: To handle tasks efficiently and effectively.
- High School Diploma: A basic educational qualification is required.
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