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Business Process Transformation Leader

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time
Job Summary

The Job Holder will play a critical role in enhancing operational efficiency and improving customer experience across CB Middle East. This is a unique opportunity to join a dynamic team and contribute to driving business growth.

About The Role

  • To develop and implement process improvements to enhance operational efficiency and customer experience.
  • To standardize and simplify processes while ensuring high-quality service delivery.
  • To support automation and application upgrade projects to boost efficiency.

Key Responsibilities

  1. Develop process designs, identify key risks, and suggest controls to drive operational excellence.
  2. Collaborate with in-country teams to deliver Process Re-engineering initiatives.
  3. Ensure compliance with policies, regulations, and procedures related to money laundering prevention and Sanctions.
  4. Conduct initial training and provide guidance to stakeholders on process changes.

Requirements

  • Awareness and understanding of business policies, processes, and local regulations.
  • Strong knowledge in process design, risk management, and leadership principles.
  • Ability to analyze problems and develop effective solutions.