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Automotive Service Consultant

2 months ago

Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time
Key Responsibilities

As a Service Advisor at Kavak Mexico Dubai, you will be the primary point of contact for customers, addressing their concerns and providing detailed explanations of services and costs. You will maintain clear and proactive communication throughout the service process, ensuring a seamless experience for our customers.

Service Coordination
  1. Schedule and Manage Service Appointments: You will be responsible for scheduling and managing service appointments, ensuring efficient workflow and timely vehicle repairs. You will coordinate with service technicians to ensure accurate diagnostics and repair work.
  2. Service Order Management: You will prepare detailed service orders, including labor, parts, and other charges. You will maintain accurate records of customer interactions, service recommendations, and completed work.
Customer Interaction
  1. Customer Communication: You will handle customer complaints and resolve issues promptly. You will follow up with customers post-service to ensure satisfaction and address any concerns.
  2. Customer Relationship Building: You will foster long-term customer relationships and encourage repeat business by providing exceptional customer service and ensuring a positive experience.
Requirements
  1. Minimum of 2 years of experience: You will have a minimum of 2 years of experience as a service advisor in a reputable, multibrand automotive organization within the GCC.
  2. Excellent Communication Skills: You will have excellent communication and interpersonal skills, with the ability to explain complex technical information in an understandable manner.
  3. Automotive Knowledge: You will have a strong automotive knowledge background, including automotive systems and repair procedures.
  4. Organizational Skills: You will have strong organizational skills and attention to detail, with the ability to work in a fast-paced and dynamic environment.
  5. Computer Skills: You will have proficiency with computer systems and software used in automotive service management.
  6. Education: You will have a high school diploma or equivalent, with additional certification in automotive technology or customer service being a plus.