Customer Service Representative
3 weeks ago
Job Summary:
Ams Osram is seeking a highly skilled Customer Service Representative to join our team. As a key member of our logistics and customer service department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Maintenance of Customer Master Data: Ensure accurate and up-to-date customer information is maintained in our system.
- Order Entry and Follow-up: Process customer orders and follow up on availability dates to ensure timely delivery.
- Export Processing: Independently process exports and ensure all necessary documentation is completed.
- Transport Coordination: Coordinate transportation and special deliveries to meet customer needs.
- Inventory Management: Monitor and manage inventory levels to ensure efficient order fulfillment.
- Complaints and Returns: Handle customer complaints and returns in a professional and timely manner.
- Credit Management: Manage customer credits and ensure accurate accounting.
- Customer Portal Support: Provide support to customers using our online portals.
Requirements:
- Educational Background: Successful completion of economic studies or 1-2 years of vocational technical training preferred.
- Technical Skills: Experienced in working with SAP and Microsoft Office Tools.
- Logistics and Customer Service Experience: Professional experience in logistics or distribution and customer service.
- Communication Skills: Excellent communication and customer service skills.
- Teamwork: Ability to work cohesively in a team atmosphere.
- Language Skills: English language skills on a high working level.
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