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Call Centre Team Member

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full time
Job Overview:

We are seeking a highly motivated and experienced Contact Centre Representative to join our team at ParamInfo. The successful candidate will be responsible for delivering exceptional customer service through various communication channels, including phone, email, and chat.

Main Responsibilities:

  • Provide exceptional customer service through various communication channels
  • Handle customer inquiries, resolve issues efficiently, and provide solutions while adhering to established scripts
  • Maintain accurate records of all customer interactions
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve customer service skills and knowledge to ensure exceptional results

Requirements:

  • 2-4 years of experience in a call centre environment
  • Excellent written and verbal communication skills in English and Arabic
  • Ability to multitask and manage time effectively
  • Strong problem-solving skills and willingness to participate in process improvement projects
  • Diplomatic and team player with excellent interpersonal skills