Call Centre Operations Manager
6 days ago
The Call Centre Operations Manager at the UAE Accountability Authority is responsible for leading a team of customer service representatives, developing and implementing operational strategies, and ensuring high-quality service delivery.
Key Responsibilities:- Lead and motivate a team of customer service representatives to achieve exceptional service standards.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with internal stakeholders to resolve customer issues and improve overall service quality.
- Monitor and report on key performance indicators (KPIs) to measure service quality and efficiency.
This is a challenging and rewarding opportunity to lead a high-performing team and contribute to the success of our organization.
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Call Centre and Customer Relations Manager
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full timeJob SummaryWe are seeking a highly motivated and organized Call Centre and Customer Relations Manager to join our team at Skills Hub Recruitment Solutions. As a Call Centre and Customer Relations Manager, you will be responsible for managing call centre operations, customer relationships, and ensuring excellent customer service.Key Responsibilities:Manage...
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Call Centre Agent
24 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full timeAbout the business:Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries, Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE....
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Call Centre Operations Specialist
15 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full timeAbout Our Company:Al Futtaim Group operates Hertz UAE, the leading car rental and leasing company in the country. With over 25 years of experience, we have built a reputation for providing exceptional customer service and innovative solutions.We are seeking a skilled Call Centre Agent to join our team in Dubai. As a key member of our operations team, you...
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Contact Centre Operations Manager
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeAt First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...
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Call Centre Agent
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IDP Education Ltd Full timeAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...
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Call Centre Agent
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IDP Education Ltd Full timeAbout IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...
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Call Centre Agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates IDP Education Ltd Full timeAbout IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...
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Call Centre and Leads Management Specialist
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full timeCall Centre and Leads Management Specialist Job Title: Call Centre and Leads Management SpecialistJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in...
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Call Centre and Leads Management Officer
1 hour ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full timeCall Centre and Leads Management Officer Job Title: Call Centre and Leads Booking Officer Job Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our...
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Manager- Contact Centre Operations
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full timeFull-timeDivision: Consumer Banking Group - UAECompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...
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Manager- Contact Centre Operations
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeCompany Description Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow...
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Manager- Contact Centre Operations
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time- Full-time- Division: Consumer Banking Group - UAECompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach...
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Operations Manager Contact Centre
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeAbout the RoleWe are seeking a highly skilled Operations Manager to join our Contact Centre team. In this role, you will be responsible for overseeing the day-to-day activities of the centre, ensuring that all operational objectives are met and exceeded.
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Manager- Contact Centre Operations
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeFull-timeDivision: Personal, Wealth & Business BankingCompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you...
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Manager- Contact Centre Operations
24 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time- Full-time- Division: Personal, Wealth & Business BankingCompany DescriptionNow it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help...
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Contact Centre Operator
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full timeSelect how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...
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Contact Centre Operator
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full timeSelect how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...
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Receptionist/Call Centre Agent
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Masdar Full timeReceptionist/Call Centre Agent (UAE National)Full-timeBusiness unit: People & Corporate ServicesDivision: Corporate Business ServicesTo perform daily call center activities communicating with all call center callers ensuring the highest level of customer service and courtesy in line with Masdar standards and requirements.Masdar is one of the world's fastest...
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IT Project Manager for Call Centre Solutions
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full timeContact Centre Project Management:- At Dautom, we require a highly skilled IT Project Manager to lead the implementation of contact centre solutions. Your experience in managing projects with contact centre software vendors will be invaluable in driving project success.- The successful candidate will have a strong understanding of project management...
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UAE Call Centre Coordinator
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates UAE Accountability Authority Full timeAbout the RoleThe UAE Accountability Authority is seeking a highly motivated Call Centre Coordinator to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients.Responsibilities:Provide timely and effective responses to customer inquiries via phone, email, or other...