Call Centre Operations Manager

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates UAE Accountability Authority Full time
Role Overview

The Call Centre Operations Manager at the UAE Accountability Authority is responsible for leading a team of customer service representatives, developing and implementing operational strategies, and ensuring high-quality service delivery.

Key Responsibilities:
  • Lead and motivate a team of customer service representatives to achieve exceptional service standards.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall service quality.
  • Monitor and report on key performance indicators (KPIs) to measure service quality and efficiency.

This is a challenging and rewarding opportunity to lead a high-performing team and contribute to the success of our organization.



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