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Help Desk Professional

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates LanceSoft UAE Full time

We are looking for a highly skilled Help Desk Professional to join our team at LanceSoft UAE. The successful candidate will have a strong background in technical support and experience working with various operating systems and hardware platforms.

Job Summary

As a Help Desk Professional, you will be responsible for providing technical support to clients via phone, email, or chat. You will troubleshoot software and hardware issues, maintain accurate records of all interactions with clients, and ensure that all tasks are completed to a high standard.

Key Responsibilities:

  1. Provide technical support to clients via phone, email, or chat.
  2. Troubleshoot software and hardware issues.
  3. Maintain accurate records of all interactions with clients.

Requirements

To be successful in this role, you will need:

  • At least 4 years of experience in technical support.
  • Excellent technical knowledge of PCs, desktop hardware, and current protocols.
  • Able to operate tools, components, and peripheral accessories effectively.