Hospitality Steward

3 days ago

Al Fujairah City, Fujairah, United Arab Emirates AccorHotel Full time

Job Summary

We are seeking a highly skilled and experienced Steward to join our team at AccorHotel. As a Steward, you will be responsible for providing exceptional service to our guests and ensuring that our food and beverage facilities are clean and well-maintained.

Key Responsibilities

  • Provide a courteous, professional, and efficient service at all times, following AccorHotel's standards of performance.
  • Perform all duties and tasks in the assigned place of work.
  • Work in an environment of teamwork and lateral service.
  • Undertake any reasonable tasks and secondary duties as assigned by the Chief Steward and Supervisor.
  • Be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
  • Strictly adhere to the opening and closing procedures established for the department.
  • Be fully conversant with all services and facilities offered by the hotel.
  • Perform opening and closing procedures established for the place of work as assigned.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Have a clear understanding of the HACCP procedures put in place and their purpose.
  • Monitor operating supplies and reduce spoilage and wastage.
  • Perform general cleaning duties as assigned by the Chief Steward or Stewarding Supervisor.
  • Clean and wash dishes according to the established performance standards.
  • Clean and wash pots, pans, and other kitchen utensils according to performance standards.
  • Empty rubbish bins according to the garbage schedules.
  • Have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing machines, and the type of chemicals to be used.
  • Ensure that the work area is kept clean and organized at all times.
  • Exercise careful use of operating supplies in order to reduce spoilage and wastage.
  • Handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
  • Attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled, and other related activities.
  • Assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.
  • Report for duty punctually, wearing the correct uniform and name tag. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • Provide friendly, courteous, and professional service at all times.
  • Maintain good working relationships with colleagues and all other departments.
  • Comply with local legislation as required.
  • Respond to any changes in the department as dictated by the needs of the hotel.
  • Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
  • Attend training and meetings as and when required.

Qualifications

  • Minimum of 12 years of experience in a 5* hotel or similar.
  • Experience in the GCC and/or Middle East Region is a plus.
  • Good communication skills, both written and verbal, required.
  • Be committed to exceeding guest expectations.

Remote Work

No

Employment Type

Full-time

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