Rider Performance Manager

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates talabat Full time

About the Role

Talabat is seeking a skilled Rider Performance Manager to join our team. As a key member of our operations team, you will be responsible for managing and improving the performance of our riders in allocated zones within a city.

Key Responsibilities

  • Monitor and Improve Rider Performance
    • Track and assess rider performance on a city/zone level to ensure optimal service levels.
    • Identify performance gaps and develop plans to address them.
  • Optimize Rider Utilization
    • Monitor live operations to ensure effective rider utilization during peak and non-peak hours.
    • Conduct audits of fleet appearance and rider behavior through on-ground visits.
  • Manage Rider-Related Queries
    • Manage walk-in queries from riders and provide timely resolutions.
    • Liaise with fleet partners to ensure smooth communication.
  • Oversee Zonal Performance
    • Oversee zonal performance and take corrective actions against low-performing riders.
    • Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
  • Facilitate Feedback Loops
    • Facilitate feedback loops between riders and management to ensure continuous improvement.

Requirements

  • Education and Experience
    • Bachelor's Degree.
    • 1-2 years of experience in the food/grocery tech industry is highly preferred.
  • Skills and Competencies
    • Ability to multitask and work effectively in a fast-paced environment.
    • Proficient in Google Suite.
    • Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
    • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
    • UAE Driving License is a must.


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