Rider Performance Manager
3 weeks ago
About the Role
Talabat is seeking a skilled Rider Performance Manager to join our team. As a key member of our operations team, you will be responsible for managing and improving the performance of our riders in allocated zones within a city.
Key Responsibilities
- Monitor and Improve Rider Performance
- Track and assess rider performance on a city/zone level to ensure optimal service levels.
- Identify performance gaps and develop plans to address them.
- Optimize Rider Utilization
- Monitor live operations to ensure effective rider utilization during peak and non-peak hours.
- Conduct audits of fleet appearance and rider behavior through on-ground visits.
- Manage Rider-Related Queries
- Manage walk-in queries from riders and provide timely resolutions.
- Liaise with fleet partners to ensure smooth communication.
- Oversee Zonal Performance
- Oversee zonal performance and take corrective actions against low-performing riders.
- Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
- Facilitate Feedback Loops
- Facilitate feedback loops between riders and management to ensure continuous improvement.
Requirements
- Education and Experience
- Bachelor's Degree.
- 1-2 years of experience in the food/grocery tech industry is highly preferred.
- Skills and Competencies
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in Google Suite.
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
- Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
- UAE Driving License is a must.
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