Team Performance Optimization Specialist

4 days ago


Sharjah, Sharjah, United Arab Emirates ADIV Human Resources Consultancies, L.L.C Full time

About the Role:

We are seeking an experienced professional to join our team as an Assistant Manager Client Services. The successful candidate will be responsible for managing client inquiries, document coordination, offshore team supervision, and compliance.

Responsibilities:

  • Manage client inquiries and respond to their queries in a timely manner.
  • Coordinate with offshore teams to ensure timely submission and compliance of required documents.
  • Supervise offshore teams and address any escalations or complex applications.
  • Monitor follow-ups and ensure smooth application transitions.
  • Assist senior leadership in daily operations and client issue resolution.
  • Track offshore team performance and implement efficiency strategies.
  • Ensure adherence to business rules, licensing regulations, and company policies.
  • Identify process errors, analyze trends, and recommend improvements.
  • Schedule and guide offshore teams for virtual ID verification.
  • Ensure timely responses to client and internal communications.
  • Lead the team in assisting clients with portal applications.

Requirements:

  • Bachelor's degree (Master's preferred).
  • 3-5 years in client service management within the UAE.
  • CRM proficiency, communication, leadership, problem-solving, and compliance management skills.
  • Arabic (Mandatory) & English language proficiency.
  • Team management experience required.


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