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Luxury Hospitality Leader

1 week ago

Dubai, Dubai, United Arab Emirates Thomson Reuters Full time
Job Description:

As a Luxury Hospitality Leader, you will oversee the daily operations of our guest relations team. Your responsibilities include ensuring exceptional guest experiences, maintaining high standards of cleanliness and organization in the lobby and Guest Relations desk, and mentoring and coaching the Guest Relations team to foster a culture of excellence.


Main Responsibilities:

  • Supervise the Guest Relations team to ensure adherence to service standards.
  • Maintain a visible presence during peak times in the lobby, F&B outlets, Raffles Club, recreation areas, and events.
  • Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency.
  • Liaise with other departments to curate and deliver personalized guest moments that align with the hotel's brand.

Key Relationships:

  • Report directly to the Guest Relations Manager.
  • Collaborate closely with Concierge, Butler, and other operational teams.
  • Engage directly with guests, including VIPs and high-profile individuals.

Qualifications:

  • High visibility and engagement in guest-facing areas.
  • Flexibility to work evenings, weekends, and holidays as required by the operation.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.