Luxury Hospitality Team Lead

6 days ago


Dubai, Dubai, United Arab Emirates Jumeirah Full time
About Jumeirah

Jumeirah, a global leader in luxury hospitality, operates an exceptional portfolio of 28 properties worldwide. From contemporary island paradises to art-inspired city hotels, the brand is renowned for its distinguished resorts and esteemed city hotels. Our mission is to craft distinctive experiences that bring joy to guests from across the globe.

Madinat Jumeirah, our mega-resort, boasts 2km of pristine beach, award-winning spas, and state-of-the-art fitness facilities. This luxurious oasis features over 50 world-class restaurants and bars, as well as a traditional souk with boutique brands and luxury fashion outlets.

About the Role:

We are seeking an experienced Assistant Guest Relations Manager to join our team at Jumeirah Al Naseem. In this role, you will oversee VIP guest experiences, coordinate with departments, and ensure seamless arrivals and departures. You will also conduct pre-arrival checks, monitor VIP facilities, and update guest reservations to guarantee a personalized experience.

Key Responsibilities:

  • Conduct pre-arrival checks by coordinating with relevant departments and submitting the VIP flag form.
  • Monitor VIP facilities and perform last-minute inspections of suites.
  • Oversee VIP guest experiences, coordinate with departments, and manage billing.
  • Conduct VIP courtesy visits or calls before departure and personally meet guests to gather feedback.
  • Update guest reservations with collected information and recognize repeat and important guests.

About You:

The ideal candidate will have two years of experience leading a Guest Relations team in a luxury resort. You should be fluent in English and Russian languages, possess strong knowledge of Microsoft Office products, and demonstrate attention to detail and organizational skills.

Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), generous F&B benefits, reduced hotel rates, excellent leave and healthcare package, flights home, accommodation, life insurance, functional incentives, and other employee benefits making this role attractive to high performers.



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