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Customer Experience Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

Premier Inn Hotels LLC is seeking a skilled and experienced F&B Hostess to join our team. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer service, working closely with our service team to ensure seamless service delivery, and maintaining high standards of cleanliness and maintenance in the outlet and entrance area.

Main Responsibilities:

  • Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to, and be available for them always as a point of contact.
  • Take outlet reservations, handle the reservation book, and answer the telephone in an impeccable manner.
  • Set up the outlet prior to business hours along with the service team.
  • Coordinate with the service team in making necessary arrangements according to the floor plan for reservations or blocking off reserved tables.
  • Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.

Requirements:

  • At least 1 year of experience working in a hotel/F&B industry, preferably in a 3-star or above category hotel.
  • Strong communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary package, including accommodation, transportation, medical insurance, air tickets, food entitlement and allowance.
  • Opportunities to develop and grow within the company.
  • A supportive and engaging work environment.