Client Relationship Manager
4 days ago
We are an education-focused fintech company aiming to revolutionize financial services for schools and educational institutions. Our goal is to simplify payments and collections, making it easier for schools to manage their finances.
Within 24 months of launch, we have become the largest player in the UAE K-12 segment with a significant market share. We are proud of the trust our clients have placed in us, and we strive to continue delivering exceptional value to them.
We are expanding our teams across functions in the UAE and India, seeking talented individuals who share our passion for creating innovative solutions. If you are driven by entrepreneurship and a desire to make a difference, consider joining us.
The Client Success Manager will be responsible for owning client relationships, managing onboarding, implementation, training, adoption, and retention. This role involves serving as the day-to-day contact for clients, building trust, and identifying areas of opportunity.
This individual will establish a trusted advisor relationship to drive continued product and service value, resolve issues escalated by clients, and maintain high levels of client satisfaction. Effective communication with internal and external stakeholders is crucial for maximizing retention and growth.
Main Responsibilities- Manage client relationships from onboarding to adoption and retention.
- Serve as the primary point of contact for clients, fostering trust and rapport while identifying opportunities for growth.
- Establish strategic advisor relationships to drive continued product and service value.
- Resolve client issues efficiently and maintain high satisfaction levels.
- Communicate effectively with internal and external stakeholders to understand client needs and maximize retention and growth.
- Minimum 5 years of experience in key account management or client-facing roles.
- Strong verbal and written communication skills.
- Analytical mindset with process-oriented approach.
- Technical competence and understanding of SaaS preferred.
- Passion for business results and quality with strong sense of accountability and ownership.
- Ability to problem-solve and passion to learn.
- Startup experience is a plus, but not required.
- Language proficiency in Arabic is mandatory.
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