Computer Hardware and Software Technician

5 days ago


Dubai, Dubai, United Arab Emirates BlackStone eIT Full time
Job Overview:

We are seeking a highly skilled Technical Support Specialist to join our team at BlackStone eIT. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively.

Main Responsibilities:
  • Support Clients: Provide technical support to clients via phone, email, and chat
  • Troubleshoot Issues: Troubleshoot and resolve software and hardware problems for clients
  • Document Interactions: Document all customer interactions, issues, and resolutions in our support ticketing system
  • Provide Guidance: Provide guidance and assistance with software installations, updates, and configurations
  • Collaborate with Teams: Collaborate with upper-level support engineers and product teams to resolve complex issues
Required Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
  • Experience: 2+ years of experience in technical support or a similar role
  • Skills: Strong understanding of software applications, operating systems, and hardware devices
  • Communication Skills: Excellent verbal and written communication skills
  • Problem-Solving Abilities: Strong problem-solving and analytical abilities
  • Familiarity with Tools: Familiarity with ticketing systems and customer support tools
Employee Benefits:
  • Paid Time Off:
  • UAE Benefits:
  • Performance Bonus:
  • Training and Development:


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