Reception Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Atlantis Resort Full time
Reception Manager

As a key member of the Atlantis Resort team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role will involve forming strong relationships with guests, local residents, and regulars, and acting as a sales ambassador to encourage repeat business and capture new opportunities.

Key Responsibilities:
  • Provide five-star customer service to guests, responding to their needs and exceeding their expectations
  • Form strong relationships with guests, local residents, and regulars, and act as a sales ambassador to encourage repeat business and capture new opportunities
  • Communicate effectively with the restaurant management team, capturing special requests and needs of guests and contributing to the delivery of a luxury and personalized service
  • Play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate upcoming activity to the market
  • Ensure impeccable presentation and exceptional communication skills, interacting positively and professionally with those around you

Requirements:

  • Impeccable presentation and exceptional communication skills
  • Ability to form strong relationships with guests and colleagues
  • Excellent customer service skills, with a focus on delivering a five-star experience
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong knowledge of the brand and its values, with a passion for delivering a luxury and personalized service

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