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Beverage Operations Leader

3 months ago

Dubai, Dubai, United Arab Emirates Shangri-La Group Full time
About the Role

As a Beverage Operations Leader, you will play a pivotal role in enhancing the guest experience at our esteemed establishment. Your responsibilities will include:

  • Guest Engagement: Foster meaningful interactions with guests at the bar and lounge, ensuring that service standards remain exemplary.
  • Team Motivation: Inspire and uplift team members, cultivating a cohesive and spirited work environment.
  • Complaint Resolution: Address guest concerns with professionalism and efficiency, ensuring satisfaction.
  • Operational Excellence: Collaborate closely with the Service Manager to optimize daily operations, including monthly forecasting and weekly scheduling.
  • Atmosphere Management: Take charge, alongside the Service Manager, of the aesthetic and ambiance of the restaurant, ensuring it aligns with our brand's luxury standards.
Qualifications

We seek individuals who:

  • Possess a genuine passion for food and beverage.
  • Are comfortable working in an outdoor bar and lounge setting.
  • Enjoy engaging with guests and creating memorable experiences.
  • Value teamwork and collaboration.
  • Communicate fluently in English and the local language.
  • Preferably have experience in a luxury outdoor bar and lounge within a 5-star hotel environment.

Join us in delivering exceptional service and creating unforgettable moments for our guests at Shangri-La Group.