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Technical Support Lead

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Enerflex Ltd. Full time
About the Role

The Technical Support Manager will play a crucial role in ensuring the smooth operation of our field service teams. The ideal candidate will have experience working in a similar role, with a strong understanding of technical concepts and excellent communication skills.

Main Responsibilities
  • Lead the development of technical scope, cost, and schedule for service project bids and customer meetings.
  • Collaborate with Service Managers to execute service projects, including start-up and commissioning of company-owned units, sold units, build-own-operate equipment, and field service jobs.
  • Ensure departmental special tools are maintained and registered in compliance with established procedures.
  • Develop and maintain relationships with internal and external stakeholders, including customers, field service teams, and suppliers.
  • Contribute to the development of policies and procedures related to technical support and service delivery.

The successful candidate will possess strong leadership and interpersonal skills, with the ability to motivate and guide team members to achieve exceptional results.