Customer Service Training Specialist

Key Responsibilities:Developing Educational Materials: Create engaging digital presentations, how-to manuals, and instructional videos to support call center employees.Procedure Development: Establish and maintain procedures and policies related to sales techniques and agent conduct.Training Delivery: Schedule and conduct training sessions on various call...

Key Responsibilities:Evaluate employee performance and identify areas for skill improvement.Design and implement training programs, creating relevant learning materials as needed.Conduct surveys to assess the effectiveness of training programs and determine if adjustments are necessary.Develop comprehensive onboarding training for new employees.Attend...

Key Responsibilities:Assess Employee Performance: Analyze employee effectiveness and identify areas for skill enhancement.Design Training Initiatives: Develop comprehensive training programs and curate necessary educational materials.Conduct Feedback Surveys: Implement evaluations to understand participant reception of training programs and determine if...

Job DescriptionEjadah is seeking a highly skilled Training Specialist to join our team. As a key member of our Learning and Development department, you will be responsible for designing and delivering comprehensive training programs that enhance employee skills and address specific business challenges.Key ResponsibilitiesTraining Program Design: Develop and...

Position Overview: The Quality Assurance Specialist for the Contact Center plays a crucial role in evaluating the performance quality of call center representatives.Key Responsibilities:Monitor both inbound and outbound communications, including calls, chats, and email interactions.Ensure adherence to customer service standards and compliance with company...

Job DescriptionRole: Help Desk AgentLocation: Sharjah - Al Musallah AreaJob Purpose:To provide exceptional customer service and support to clients by delivering high-quality service while projecting ADIB's professional image in all interactions.Key Responsibilities:Maintain a high level of service attitude towards customers.Execute, distribute, and record...

Job Description**Role:** Help Desk Agent**Location:** ADIB Branch**Job Summary:**We are seeking a highly skilled and customer-focused Help Desk Agent to join our team at ADIB - Abu Dhabi Islamic Bank. As a Help Desk Agent, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Deliver high-quality...

Job DescriptionWe are seeking a highly skilled and experienced Customer Service Director to join our team at NMC Hospital.Key Responsibilities:Team Management: Lead and manage a team of representatives to provide exceptional customer support, ensuring high levels of customer satisfaction and loyalty.Process Oversight: Oversee the customer service process,...

Position OverviewThe IIT-JEE Support Specialist plays a crucial role in maintaining the integrity and security of our data storage systems.Key ResponsibilitiesData Security: Ensure that all data storage solutions are both safe and secure, adhering to best practices.Technical Support: Address and resolve any technical issues that colleagues encounter with...

Key Responsibilities:Responding to Customer Inquiries: Promptly address customer queries via various communication channels, ensuring timely and effective resolution.Escalating Critical Issues: Immediately escalate serious complaints or concerns that require specialized attention, collaborating with colleagues or management to find suitable...

Key Responsibilities:Respond to Customer Inquiries: Promptly address customer queries via various communication channels, ensuring timely and effective resolution.Escalate Critical Issues: Immediately escalate serious complaints or concerns that require specialized attention or expertise.Collaborate with Colleagues: Liaise with team members or supervisors to...

Job Summary:Riaz Specialist Medical Center is seeking a highly skilled Medical Specialist to join our team. As a Medical Specialist, you will be responsible for providing high-quality patient care and services.Key Responsibilities:Primary Care Services: Conduct thorough medical examinations, gather patient histories, address patient concerns, and provide...

Key Responsibilities:Handling a high volume of customer interactions via phone or other communication channels.Striving to achieve first call resolution and maintain exceptional customer service standards.Utilizing active listening skills to understand customer needs and concerns, providing personalized solutions.Responding promptly and professionally to...

Position Overview:We are seeking a dedicated Bilingual Customer Support Specialist to join our team at Crystal. This role is essential in providing exceptional service to our diverse clientele.Key Responsibilities:Assist customers in both English and Arabic, ensuring clear and effective communication.Handle inquiries and resolve issues with a positive and...

Job Summary:Riaz Specialist Medical Center is seeking a highly skilled Medical Specialist to join our team. As a Medical Specialist, you will be responsible for providing high-quality patient care and services.Key Responsibilities:Primary Care: Conduct thorough examinations of patients, gather medical histories, address patient concerns, and provide clear...

The Laser Technician role at Riaz Specialist Medical Center LLC involves working with cutting-edge laser systems and fiber optics equipment in a medical setting. Key responsibilities include:Design and implementation of laser systems and equipment to meet medical requirements.Installation, operation, and maintenance of laser systems and equipment to ensure...

Key Responsibilities:Departmental Oversight: Supervise and manage the day-to-day operations of the customer service department, ensuring seamless execution of tasks and goals.Customer Service Delivery: Respond promptly and effectively to customer service issues, providing timely resolutions and maintaining a high level of customer satisfaction.Process...

Position Overview:We are seeking a dedicated and skilled Bilingual Customer Support Specialist to join our team at Crystal. This role is essential in providing exceptional service to our diverse clientele.Key Responsibilities:Engage with customers in both English and Arabic, ensuring clear and effective communication.Address customer inquiries and resolve...

Key Responsibilities:Respond to a high volume of customer inquiries and resolve issues in a timely and professional manner.Utilize active listening skills to understand customer needs and provide personalized solutions.Collaborate with internal teams to ensure seamless customer experiences.Stay up-to-date with company policies and procedures to provide...

Key Responsibilities:Leadership and Guidance: Oversee and assess the activities of customer service staff, providing regular performance-related feedback to ensure high standards are met.Operational Strategy: Develop and implement daily operational plans for customer service, monitoring progress and making adjustments as needed.Staff Support: Assist customer...