Technical Support Specialist

12 hours ago


Dubai, Dubai, United Arab Emirates Vacancies Full time
Job Description

We are seeking a highly skilled Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a broad role that will involve investigating and resolving technical questions related to the functioning of our ecosystem, including Binance.com, Mobile Apps, etc.

The successful candidate will be responsible for providing technical support and handling urgent escalations from external or internal customers or users in a high-volume production environment. They will also collaborate closely with Customer Support, internal Dev/Infra teams, and other stakeholders.

Key Responsibilities:

  • Provide timely and effective technical support to resolve complex issues
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze service ticket data to identify incident root cause and develop RCA reports
  • Participate in iteration, release, and roadmap planning to ensure timely delivery of projects
  • Prioritize multiple incidents and deadlines to meet business objectives
  • Develop and maintain documentation of customer or business support processes


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