IT Monitoring and Support Professional

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Big Data Technology Solutions Full time

Big Data Technology Solutions is a leading provider of software solutions, and we're looking for an experienced IT Monitoring and Support Professional to join our team.

Job Summary:

This role involves performing 12X7 monitoring, incident response, isolation, L1 troubleshooting, and SOP-based troubleshooting. You'll also be responsible for maintaining, automating, and tuning monitoring and reporting platforms.

As an IT Monitoring and Support Professional, you'll work closely with our team to ensure the smooth operation of our IT infrastructure. This includes responding to all alerts, incidents, and outages, and performing necessary isolation and L1 troubleshooting.

Responsibilities:

  • Perform 12X7 monitoring, incident response, isolation, L1 troubleshooting, and SOP-based troubleshooting
  • Maintain, automate, and tune monitoring and reporting platforms
  • Respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting
  • Work closely with our team to ensure the smooth operation of our IT infrastructure

Requirements:

5-7 years of experience in the field. Thorough understanding and experience in key network monitoring and logging protocols, including SNMP, NetFlow, Syslog, WMI.

Solid understanding of enterprise infrastructure and services. Experience in troubleshooting Network, LAN/WAN technologies, VMware, Wintel, Azure, and cloud technologies.

Solid understanding of network and server operating systems, including Windows, Linux, Cisco IOS, NX-OS. Thorough understanding and experience in wireless platforms, preferably in Cisco and Meraki.

Solid understanding of OSI and TCP/IP layers. Strong analytical and troubleshooting skills. Experience in working within ITIL or similar ITSM frameworks.



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