Production Support Professional

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

Dicetek LLC is seeking a Production Support Professional to join our team. As a Production Support Professional, you will provide technical support to our customers and ensure the smooth operation of our production systems.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, or in-person.
  • Identify and troubleshoot system errors, software glitches, and other technical issues.
  • Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 years of experience in IT support, preferably in an L2 support role.
  • Prior experience in retail banking or financial services environment is highly preferred.
Desired Skills
  • Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
  • Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
  • Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware).

We strive to create a workplace that is inclusive, diverse, and supportive of all employees.



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