Process Improvement Specialist
1 week ago
Role: Process Improvement Specialist - Business Transformation Expert
Job Summary:Asterix Communications is seeking a highly skilled Process Improvement Specialist to lead business transformation efforts by modifying and improving processes, delivering automation and digital solutions. The ideal candidate will investigate and adopt new technologies for process improvement, driving business growth and efficiency.
Key Responsibilities:- Process Analysis: Clearly define end-to-end processes from customer perspective, identifying areas for improvement and opportunities for automation.
- Initiative Development: Drive initiatives among business owners to address process issues, ensuring seamless execution and timely completion.
- Project Roadmap: Develop a comprehensive roadmap of re-engineering projects, prioritizing initiatives based on business impact and strategic alignment.
- Best Practice Identification: Conduct benchmarking and competition scanning to identify best practices and gaps in existing processes, informing process improvement initiatives.
- Performance Metrics: Establish metrics to measure process performance, tracking progress and identifying areas for improvement.
- Improved TAT: Enhance turnaround times through process optimization and automation.
- Revenue Growth: Drive revenue uplift through business transformation and process improvement.
- Cost Efficiency: Achieve cost savings through process optimization and automation.
- Customer Satisfaction: Improve customer satisfaction through enhanced process efficiency and effectiveness.
- Education: Bachelor's degree in a relevant field.
- Business Acumen: Strong understanding of business banking processes and operations.
- Stakeholder Management: Ability to engage and manage stakeholders effectively.
- Communication Skills: Excellent presentation, planning, organization, interpersonal, and communication skills.
- Analytical Thinking: Strong analytic thinking and innovative approach to problem-solving.
- Project Management: Proven project management skills with experience in digital transformation.
- Industry Knowledge: Understanding of Shari'a principles and re-engineering process concepts.
10+ years of relevant experience in banking, with a strong background in projects and digital transformation.
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