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Director of Customer Experience and Success

2 weeks ago

Dubai, Dubai, United Arab Emirates Procore Technologies, Inc. Full time
Job Overview

We are seeking a highly skilled professional to join our regional team as a Director of Customer Experience and Success. The successful candidate will be responsible for leading a team of experienced professionals to deliver exceptional customer experiences and drive growth.

Key Areas of Responsibility:

  • To develop and implement strategies that improve customer satisfaction and loyalty
  • To manage Solution Engineering, Customer Success Engineers, and Professional Services teams
  • To partner with cross-functional leaders globally to establish customer lifecycle plans

Skills and Qualifications:

  • 10+ years of experience in a B2B SaaS company
  • Proven track record of owning and developing strategic customer relationships
  • A deep understanding of value drivers in recurring revenue business models