Maritime Logistics Manager

7 days ago


Dubai, Dubai, United Arab Emirates Wilh. Wilhelmsen Holding ASA Full time
Customer Service Manager – Maritime Logistics (NVOCC)

We provide our customers with peace of mind while we handle their cargo, their vessels, and their crew. We match local expertise with strict global standards, ensuring consistent efficiency and safety in every port call.

  • Main Responsibilities:
  • Act as the primary point of contact for customers, handling inquiries, complaints, and escalations.
  • Build strong relationships with key clients, freight forwarders, and agents to improve service levels.

Key Performance Indicators (KPIs):

  • Response time
  • Dispute resolution rate
  • Customer satisfaction

Required Qualifications & Skills:

  • 5 years of experience in a similar position
  • Fluent communication skills
  • Excellent computer skills for Microsoft Office
  • Strong knowledge of Internet functionalities
  • Strong negotiation skills


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