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Enterprise Infrastructure Technician

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time
Infrastructure Maintenance Role

Sundus is seeking a skilled Enterprise Infrastructure Technician to provide support for hardware, servers, and storage systems. The ideal candidate will have a foundational understanding of IT infrastructure with experience in using key tools like SolarWinds, Dynatrace, ServiceNow, and Nexthink for monitoring and incident management.

  • Main Responsibilities:
  • Monitor servers, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink.
  • Detect and respond to hardware and software alerts promptly.
  • Evaluate and escalate issues to L2/L3 teams following standard procedures.
  • Document accurate information for infrastructure setups and troubleshooting processes.

Required Skills:

  • Experience: 1-3 years of experience in infrastructure support roles.
  • Technical Skills: Basic knowledge of servers, virtualization, and networking.
  • Tools: Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow.
  • Problem-Solving: Effective troubleshooting skills for infrastructure issues.