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Enterprise Solutions Architect

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
Job Description

The role of the Enterprise Solutions Architect is to lead the development and implementation of strategic enterprise tools and automation solutions that drive business efficiency, innovation, and operational excellence.

Key Responsibilities:

  1. Develop and execute a comprehensive strategy for enterprise tool management, including observability platforms, IT infrastructure and network monitoring solutions, and IT Service Management (ITSM) platforms.
  2. Lead the support, maintenance, and upgrades of enterprise tools to ensure maximum availability and reliability.
  3. Manage incidents, service requests, and change requests for all tools within the suite, ensuring SLA adherence and timely resolution.
  4. Collaborate with cross-functional teams to identify areas where automation can be applied to improve service delivery and operational performance.
  5. Develop and manage comprehensive RFPs to engage partners for services and projects related to enterprise tool implementation and upgrades.