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Product Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Emirates Islamic Full time

Job Summary

We are seeking a highly skilled and experienced Product Support Specialist to join our team at Emirates Islamic. As a Product Support Specialist, you will be responsible for implementing compliance requirements and ensuring that our Wealth Management products meet the highest standards of quality and customer satisfaction.

Key Responsibilities

  • Implement callback policy for Wealth Management products to ensure timely and effective communication with customers.
  • Ensure compliance with regulatory requirements and internal policies to maintain the integrity of our products and services.
  • Provide exceptional customer service by addressing customer queries and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to develop and implement process improvements that enhance customer experience and drive business growth.

Requirements

  • Postgraduate degree in a business or finance-related field.
  • At least 5 years of experience in the financial services industry, with a focus on Wealth Management products and customer communication.
  • Strong knowledge of investment and takaful products, including sukuks, funds, equities, and structured products.
  • Excellent interpersonal and communication skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Proficient in Microsoft Office and other relevant software applications.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.