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UX Researcher

2 months ago

Dubai, Dubai, United Arab Emirates Ghobash Group Full time
About CNS

CNS is a leading technology company in the Middle East, with over 30 years of successful achievements and long-term partnerships with prominent customers across the region.

We specialize in IT distribution, offering a wide range of services including Banking & Financial Services, Insurance, Technology Enablement, IT Outsourcing, Cybersecurity, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Blockchain.

As part of the Ghobash Group of Companies, CNS operates across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait, providing a comprehensive approach to information communication technology system integration, consultancy, operations, managed services, and IT outsourcing.

Our state-of-the-art network operation centers in Abu Dhabi and Dubai develop in-house software and applications, delivering end-to-end solutions to our customers and partners.

Job Description

We are seeking a skilled UX Researcher to join our CNS team. As a UX Researcher, you will play a critical role in understanding user behaviors, needs, and preferences to inform the design and development of our products.

Responsibilities:

  1. Conduct user research activities, including usability studies, interviews, surveys, and user testing, to gather insights into user behaviors and preferences.
  2. Analyze research findings and translate them into actionable recommendations for design and development teams.
  3. Develop user personas to represent different user segments, ensuring a deep understanding of user motivations and goals.
  4. Collaborate with designers, product managers, and developers to integrate user research into the design and development process.
  5. Plan and execute usability testing sessions to evaluate the usability and effectiveness of prototypes and products.
  6. Conduct competitive analyses to identify industry trends, best practices, and opportunities for innovation.
  7. Develop user journey maps to visualize and communicate user interactions and touchpoints across various channels.
  8. Establish mechanisms for collecting and analyzing user feedback, ensuring continuous improvement of products.
  9. Advocate for user-centric design principles within the organization, fostering a user-centered culture.
Requirements
  • Bachelor's degree in Information Science or a related field.
  • 4 years of experience in the related field.
  • Proven experience as a UX Researcher in a product development environment.
  • Experience with MIRO and the usual MS Office suite.
  • Strong knowledge of user research methodologies and best practices.
  • Proficiency in using tools such as usability testing platforms, survey tools, and data analysis software.
  • Excellent communication and collaboration skills.