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F&B Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

F&B Service Ambassador

**Welcome to JUMEIRAH**

We are seeking a highly skilled F&B Service Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.

**Key Responsibilities:**

* Provide knowledgeable and friendly service to all guests, ensuring maximum satisfaction in line with Burj Al Arab standards.

* Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.

* Meet all reasonable needs and requests of customers within acceptable enterprise timeframes.

* Identify and take opportunities to enhance the quality of service, including upselling, guest recognition, and resort knowledge.

* Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility.

* Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard's Manual.

* Represent the venue: first and last point of guest contact entrusted with their welcome and fond farewell.

**What We Offer:**

* A dynamic and supportive work environment

* Opportunities for career growth and development

* Competitive salary and benefits package

* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.