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System Support Specialist

2 months ago

Ajman, Ajman, United Arab Emirates Dautom Full time
System Support Role at Dautom

We are seeking a highly skilled System Support Analyst to join our team at Dautom. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our production systems.

Key Responsibilities:
  • Collaboration and Support: Work closely with other departments, such as IT, production, and quality assurance, to support their needs and ensure the production system aligns with organizational goals.
  • Testing and Quality Assurance: Coordinate and participate in testing activities to ensure the system meets business requirements and functions correctly. Manage the resolution of any issues identified during testing.
  • Documentation and Reporting: Maintain detailed documentation for system configurations, procedures, and changes. Prepare reports on system performance, incidents, and resolutions to inform management and help in decision-making processes.
  • System Monitoring: Continuously monitor production systems for any signs of trouble. This includes tracking performance metrics, identifying deviations from expected behavior, and addressing potential issues before they escalate.
  • Troubleshooting and Problem Resolution: Act as the first point of contact for any system-related issues. Diagnose and resolve problems quickly to minimize downtime. This may involve working closely with other IT professionals, engineers, or production staff.
  • Maintenance and Upgrades: Schedule and perform regular maintenance tasks to ensure systems operate efficiently. This includes applying patches, updates, and upgrades to hardware, software, or other system components.
  • Security and Compliance: Ensure that production systems comply with relevant industry standards, regulations, and security policies. Implement security measures to protect systems and data from unauthorized access and potential threats.
  • Capacity Planning: Analyze current system capabilities and future requirements to recommend enhancements or upgrades that will improve performance or accommodate growth.

If you are a motivated and detail-oriented individual with a passion for IT and system support, we encourage you to apply for this exciting opportunity at Dautom.