Technical Support Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Exinity Group Full time
Company Overview
Exinity Group is a fast-growing, dynamic company that empowers individuals to succeed in the world's financial markets. Our mission is to provide innovative trading and investing products that meet the expectations of ambitious younger people for choice, creativity, and control.

We design, engineer, and market a range of products that are backed by risk management tools, education, and a great customer experience. With over 20 years of experience, we have provided leveraged trading to two million customers through our global brands Alpari and FXTM.

As a member of our team, you will be part of an energetic and diverse company with offices across Europe, Asia, and Africa. We offer a rewarding and fulfilling career with opportunities to develop a range of skills, take on early responsibility, and enjoy a dynamic work environment.

Job Description
The Senior IT Application Support Engineer role is responsible for providing level 2 support of our trading and non-trading systems. This includes providing out-of-office hours support where applicable, working in a shift Rota, and acting as a liaison between users/traders, external customer support, and other technology groups.

Key responsibilities include:
  • Monitoring, measuring, analyzing, and reporting parameters constituting the technology of Exinity production trading and non-trading environments.
  • Addition of monitoring infrastructure to allow more proactive detection of problems and issues.
  • Investigation of user queries via log file and process interaction.
  • Escalation of urgent problems requiring more in-depth knowledge to appropriate internal or external resources.

Required Skills and Qualifications
To be successful in this role, you will need:
  • A minimum of 5 years' experience in an application support role L2.
  • Proficiency in either PowerShell/Python or have used them previously to automate tasks.
  • Good knowledge of SQL and Databases.
  • Excellent troubleshooting/problem-solving skills across a wide variety of technologies and disciplines.
  • Previous experience in supporting multi-tiered applications.

Benefits
As a member of our team, you can expect:
  • Discretionary performance-related bonus.
  • Paid sick leave days for self and for taking care of your dependents.
  • Interest-free loans.
  • A focus on your wellbeing, including talks and access to self-development tools.


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