Technical Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Americana Computer Systems Full time

Job Overview:

Americana Computer Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users.

Key Responsibilities:

  • Responding to user queries and issues via phone, email, or in-person
  • Troubleshooting technical issues, from simple password resets to complex network connectivity problems
  • Maintaining IT inventory and documentation of processes and systems
  • Educating users on effective use of IT resources and software applications

Requirements:

  1. Minimum 2 years of experience with exposure in similar operations
  2. Educational Background: Associate degree in information technology, computer science, or related field; bachelor's degree preferred
  3. Technical Skills: Knowledge of computer systems, networks, and common software applications; familiarity with Windows, macOS, and Linux
  4. Problem-Solving Abilities: Efficiently diagnose and resolve technical issues
  5. Communication Skills (Arabic and English): Strong verbal and written communication skills for explaining complex IT concepts
  6. Customer Service Orientation: Friendly and patient demeanor for dealing with frustrated users or complex IT issues
  7. Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation beneficial

Benefits:

Americana Computer Systems offers a competitive salary and benefits package, including opportunities for professional growth and development.



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