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Insurance Customer Service Specialist
2 months ago
Key Responsibilities:
- Respond to customer inquiries and provide information about insurance products and services.
- Handle customer complaints and resolve issues promptly and effectively.
- Process insurance claims, returns, and exchanges in a timely manner.
- Maintain accurate customer records and update information in the database.
- Collaborate with other team members to ensure customer satisfaction and retention.
- Identify and escalate priority issues to the appropriate channels.
- Stay up-to-date with insurance knowledge and company policies to provide accurate information to customers.
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