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Store Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time

Company Overview

Al Tayer Insignia is a leading retail company in the Middle East, committed to delivering exceptional customer experiences. As a Store Operations Manager, you will play a crucial role in driving sales growth, maintaining visual merchandising standards, and providing excellent customer service.

Job Description

We are seeking an experienced Store Operations Manager to join our team. In this role, you will be responsible for:

  • Establishing and maintaining effective professional relationships with key business partners.
  • Understanding customer profiles and ensuring feedback is provided on Marketing, Buying, and Planning to relevant parties.
  • Maintaining visual merchandising standards within brand guidelines and implementing Company expectations of standards, maintenance, and cleanliness.
  • Monitoring sales per square foot to ensure maximum productivity within brand and store specifications.
  • Cultivating a culture of excellent customer service, leading by example, and resolving customer complaints effectively and promptly.
  • Minimizing stock loss through the management, implementation, and adherence of ATG policies and procedures.
  • Analyzing stock management information available to ensure sales opportunities are maximized.
  • Providing and analyzing reports to gain understanding of current performance trends, identify commercial opportunities, and ensure Buying/Planning are aware of stock-related feedback.
  • Recommending, managing, and/or supporting sales promotions and brand activities through effective planning and preparation to meet expectations and provide feedback to relevant parties.
  • Ensuring all Company policies and procedures are implemented and adhered to.
  • Preparing and implementing stock takes in store in liaison with the Operations team.
  • Ensuring Company Health & Safety standards are adhered to at all times.