Technical Support Expert

3 weeks ago


Dubai, Dubai, United Arab Emirates Jadeer Full time
About Jadeer

We are a leading software company in the UAE, committed to delivering exceptional technical support services to our clients.

The Role

As a Technical Support Specialist at Jadeer, you will be responsible for providing advanced technical support to clients, resolving complex issues, and ensuring their IT systems are operating smoothly.

Key Responsibilities
  • Provide expert technical support to clients via phone, email, or in-person
  • Diagnose and resolve complex technical issues, including hardware and software problems
  • Collaborate with internal teams to escalate and resolve problems
  • Document support activities and solutions in detail
  • Conduct training sessions and create support documentation
  • Stay up-to-date on the latest technologies and industry trends
Requirements
  • At least 2 years of experience in technical support
  • Proficiency in troubleshooting hardware and software issues
  • Strong understanding of network protocols and configurations
  • Excellent problem-solving and communication skills
  • Ability to work under pressure and manage multiple tasks
What We Offer
  • Competitive salary
  • Health insurance
  • Professional development opportunities
  • Flexible working hours
  • Collaborative and supportive work environment


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