Relationship Manager
4 weeks ago
We are seeking a highly skilled Relationship Management Associate to join our team at Abu Dhabi Global Market ADGM. As a key member of our customer success team, you will play a critical role in building and maintaining strong relationships with our clients.
Key Responsibilities- Customer Support: Provide timely and effective support to our clients, ensuring their specific needs are met and their satisfaction is achieved.
- Liaison Role: Act as a liaison between clients and the ADGM ecosystem, ensuring clear and timely communication.
- Upselling and Retention: Support customers in upselling activities, such as upgrading licenses or adding new services, and execute customer retention strategies.
- Collaboration: Collaborate with Marcoms and Business Development on events and initiatives to drive customer engagement.
- Problem Resolution: Proactively identify and resolve customer complaints, queries, and offer value-added upsell activities.
- Continuous Improvement: Contribute to the increase of customer engagement and reduce the risk of customer churn by analyzing customer feedback and providing inputs to improve services.
- Education: Bachelor's degree or equivalent.
- Experience: 4-6+ years of relevant experience in Customer Success Management and relationship management.
Information Security: Understand, adopt, adhere to, and practice responsibilities or controls as per ADGM Information Security policy and best practices.
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Relationship Manager
1 month ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full timeJob DescriptionWe are seeking a highly skilled Relationship Management Associate to join our team at Abu Dhabi Global Market ADGM. As a key member of our customer success team, you will play a critical role in building and maintaining strong relationships with our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to our...
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AVP Relationship Manager
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AVP Relationship Manager
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