Relationship Manager

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time
Job Description

We are seeking a highly skilled Relationship Management Associate to join our team at Abu Dhabi Global Market ADGM. As a key member of our customer success team, you will play a critical role in building and maintaining strong relationships with our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective support to our clients, ensuring their specific needs are met and their satisfaction is achieved.
  • Liaison Role: Act as a liaison between clients and the ADGM ecosystem, ensuring clear and timely communication.
  • Upselling and Retention: Support customers in upselling activities, such as upgrading licenses or adding new services, and execute customer retention strategies.
  • Collaboration: Collaborate with Marcoms and Business Development on events and initiatives to drive customer engagement.
  • Problem Resolution: Proactively identify and resolve customer complaints, queries, and offer value-added upsell activities.
  • Continuous Improvement: Contribute to the increase of customer engagement and reduce the risk of customer churn by analyzing customer feedback and providing inputs to improve services.
Requirements
  • Education: Bachelor's degree or equivalent.
  • Experience: 4-6+ years of relevant experience in Customer Success Management and relationship management.

Information Security: Understand, adopt, adhere to, and practice responsibilities or controls as per ADGM Information Security policy and best practices.


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