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Personal Banking Relationship Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Islamic Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Advisor. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our personal banking customers, providing exceptional service, and identifying opportunities to increase revenue through cross-selling and upselling.

Key Responsibilities
  1. Customer Relationship Development: Develop and maintain strong relationships with personal banking customers to achieve assigned sales and service objectives.
  2. Service Delivery: Provide a high level of service to personal banking customers, including responding to their inquiries and resolving any issues in a timely and professional manner.
  3. Cross-Selling and Upselling: Identify opportunities to increase revenue through cross-selling and upselling, and proactively communicate these opportunities to customers.
  4. Product Knowledge: Stay up-to-date on our products and services, and be able to effectively communicate their features and benefits to customers.
  5. Documentation and Compliance: Ensure that all customer interactions are properly documented, and that all activities are in compliance with our bank's policies and procedures.
  6. Security and Compliance: Maintain the confidentiality and security of customer information, and ensure that all activities are in compliance with relevant laws and regulations.
Requirements
  1. Satisfactory Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  2. Sales Objective: Meet or exceed sales objectives, identifying opportunities to increase revenue through cross-selling and upselling.
  3. Cross-Selling and Upselling: Proactively communicate opportunities to increase revenue through cross-selling and upselling to customers.
  4. Compliance and Control: Ensure that all activities are in compliance with our bank's policies and procedures, and maintain the confidentiality and security of customer information.
  5. Security: Maintain the confidentiality and security of customer information, and ensure that all activities are in compliance with relevant laws and regulations.
About Us

Emirates Islamic is a leading Islamic bank in the UAE, committed to delivering the highest standards of banking services in line with Shari'a principles. We are driven by our values of innovation, customer service, ambition, and ownership, and are always looking for talented individuals to join our diverse team.