Assistant Manager Raffles Club

1 week ago

Dubai, Dubai, United Arab Emirates RAFFLES Full time
Job Description

Job Summary

The Assistant Manager Raffles Club is responsible for overseeing the daily operations of the Raffles Club Lounge, ensuring exceptional guest experiences and delivering high-quality services. This role requires a strong leader who can motivate and supervise a team of staff to provide personalized attention to guests.

Key Responsibilities

  • Guest Experience
    • Manage and supervise staff to ensure maximum guest satisfaction through personalized recognition and prompt cordial attention from arrival to departure.
    • Meet and greet all guests personally, ensuring a warm and welcoming experience.
  • Lounge Operations
    • Manage and supervise the lounge during operating hours, ensuring efficient operations and high-quality services.
    • Liaise with the kitchen on food selection for Breakfast, High Tea, and Cocktail Hour.
  • Staff Management
    • Appraise appearance, discipline, and efficiency of all staff under direct supervision.
    • Organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations.
    • Prepare efficient work and vacation schedules for Raffles Club staff, taking into consideration project occupancy and forecasts.
  • Financial Management
    • Compile, analyze, and control Raffles Club costs and inventory.
    • Prepare requisitions for amenities on a timely basis.
  • Quality and Standards
    • Ensure and maintain the entire range of services offered for the Raffles Club Lounge.
    • Monitor guest comment cards and feedback, and attend to special requests by guests.
  • Performance Management
    • Work with the Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
    • Plan for future staffing needs and recruit in line with company guidelines.
    • Prepare detailed induction programs for new staff.
    • Analyze training needs of Front Office staff and develop training programs.
    • Conduct probation and formal performance appraisals.
    • Coach, counsel, discipline staff, and provide constructive feedback to staff.
  • Compliance and Risk Management
    • Adhere to OH&S policies and procedures and ensure your direct reports do the same.

Requirements

  • Education
    • Degree from a School for Tourism & Hotel Management.
  • Experience
    • Minimum 3-5 years' relevant experience with at least 2 years at a supervisory level.
  • Personal Attributes
    • Good organizational skills.
    • Good level of engagement with residents.
    • Ability to manage a multi-cultural workforce.
    • Excellent leadership and communication skills.
    • Display high levels of integrity, dedication, and support for continuous improvement.
    • Flexible management style to meet the challenges of a changing work environment.
    • Good knowledge of the entire Front Office Operations.
    • Must be a self-starter, coach, and mentor who can motivate the team to perform their best.
    • Knowledge of Opera Property Management System preferred.

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