Product Support Specialist
1 month ago
About Asterix Communications:
Asterix Communications is a leading software platform that empowers institutional investors, investment consultants, and investment managers to excel in data collection, analysis, exchange, reporting, and compliance throughout the investment lifecycle.
Position Overview:
This role offers a unique opportunity for a tech-savvy and proactive individual to contribute to both product management and client support functions. The ideal candidate will play a pivotal role in enhancing our SaaS platform while providing outstanding support to our clients in the investment management sector.
- Collaborate with cross-functional teams to define product requirements, features, and enhancements.
- Support and assist with the roadmap for product development based on market insights and business objectives.
- Develop and maintain product-related materials.
- Participate in scrum events: Sprint Planning, Daily Stand up, Sprint Review, and Sprint Retrospective.
- Conduct market research to stay informed about industry trends, competitive landscape, and client needs.
- Investigate issues raised by clients or internally.
- Provide exceptional technical support to clients, promptly addressing inquiries and resolving issues.
- Conduct client onboarding sessions, offering guidance and training on our SaaS solution.
- Act as a liaison between clients and internal teams, ensuring effective communication and issue resolution.
- Proactively identify opportunities to improve the client support process and enhance overall satisfaction.
- Collaborate with the product team to relay client feedback and contribute to ongoing improvements.
Requirements:
- 2-5 years of professional experience, with a background in product management, account management, or client support within the software industry.
- University degree in a relevant field (finance, economics, business, computer science, etc.).
- Strong proficiency in MS Office.
- Experience in the financial services industry or a SaaS environment.
- Good understanding of the investment management industry.
- Tech-savvy with a demonstrated ability to learn and understand software solutions quickly.
- Proactive with a passion for working in a fast-paced environment.
- Excellent written and verbal communication skills with a strong customer service orientation and attention to detail.
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